Shipping Policy

At Runtz, we aim to process and ship every order as quickly as possible. In most cases, orders are processed within one business day of being placed.

Orders placed before 4 PM GMT (Monday-Friday) are typically processed and shipped the same day. Orders placed after 4 PM GMT, or on weekends and bank holidays, will be processed on the next business day. However, there may be occasional exceptions.

Available Shipping Methods:

• Free Standard Shipping on orders over £40 (2-5 business days)

• Standard Shipping (2-5 business days)

• Express Shipping (1-3 business days)

• Next-Day Shipping (1-2 business days)

⚠ Important: All delivery times are estimates and NOT guaranteed. Shipping charges are non-refundable.

Business days do not include weekends or bank holidays, and there is no weekend or holiday delivery for any shipping method. At this time, we do not ship outside of the UK.

Shipping Rates:

All domestic shipping rates are automatically generated at checkout and may vary depending on location. You will be able to review the shipping rates before completing your order.

⚠ Tracking & Delivery Responsibility:
All orders are shipped with tracking information so you can plan for a secure receipt of your package. Once the tracking status shows “Delivered,” we are no longer responsible for the package. If you believe your package was marked as delivered in error, please contact the courier directly using the tracking information provided.

Replacements & Returns

At Runtz, we stand by the quality of our products. If you receive an item that is defective or not working properly (e.g., battery issues, clogging, leaks, or other quality-related concerns), we will make it right.

How to Request a Replacement

To receive a replacement under our Quality Guarantee, please visit Runtzvapes.uk/satisfaction and complete the Quality Guarantee form within 30 days of purchase. Our customer service team will review your request and contact you via email with further instructions.

✅ You may be required to provide photos or videos of the issue.
✅ In some cases, you may need to return the defective product for inspection.
✅ If purchased from a local retailer, proof of purchase and store details will be required.

We will replace only the exact item and flavour originally purchased or the closest available alternative.

Incorrect or Damaged Orders

If you receive the wrong item or a damaged product, you must notify us within 3 days of delivery by emailing support  sales@runtzvapes.uk. Items must remain in original, unopened packaging to qualify for a replacement.

Return & Refund Policy

You may return unopened products in their original packaging within 30 days of purchase for a refund. If you are unsure whether your item qualifies, please email support info@runtzvapes.uk

 for assistance.

How to Request a Return

1. Contact us via the Contact Us page before returning any items.

2. Our team will confirm if your item qualifies for a return and provide return instructions.

3. Repackage the item with all original parts, packaging, and instructions. Use a padded envelope or box to prevent damage.

4. Include a copy of your packing slip and indicate if you prefer a refund or a replacement.

5. If your item is defective, we will issue a replacement. If returning for a refund, you must ship the item back to the address provided by our team.

⚠ Refunds:
Refunds are processed within 2-5 business days after we receive the returned item. Refunds can only be issued to the original payment method, and depending on your bank, it may take up to 10 business days for the refund to appear in your account.

For any further assistance, please reach out to us at support info@runtzvapes.uk

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TERMS OF SERVICE
Last Updated: [02/10/2025]

Welcome to Runtz. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using Runtz (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. ELIGIBILITY

By using our website, you confirm that you are at least 21 years old and legally permitted to purchase cannabis-related products in your jurisdiction. It is your responsibility to comply with local laws.

2. PRODUCTS & DISCLAIMER

All products sold by Runtz are for legal use only. We do not guarantee any medical benefits, and our products are not evaluated by the FDA. Use them responsibly and at your own risk.

3. ORDERS & PAYMENTS

• We reserve the right to refuse any order.

• Prices and availability are subject to change without notice.

• Payments must be completed using our accepted payment methods.

• Any fraudulent transactions will result in order cancellation and potential legal action.

4. SHIPPING & DELIVERY

• We ship only to locations where our products are legal.

• We are not responsible for delays, lost packages, or customs issues.

• Any risk of loss transfers to you upon shipment.

5. RETURNS & REFUNDS

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the product arrives damaged or defective. If this occurs, contact us within 48 hours of delivery.

6. USER CONDUCT

You agree not to:

• Use our website for any illegal activities.

• Attempt to gain unauthorized access to our systems.

• Misuse our trademarks, logos, or branding.

7. LIMITATION OF LIABILITY

Runtz is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for your purchase.

8. INTELLECTUAL PROPERTY

All content, including logos, product descriptions, and website materials, are the property of Runtz. Unauthorized use is strictly prohibited.

9. MODIFICATIONS TO TERMS

We reserve the right to update these Terms at any time. Your continued use of our website after updates constitutes acceptance of the revised Terms.

10. CONTACT US

For any questions or concerns, contact our support team at [info@runtzvapes.uk]

Privacy Policy for RuntzVapes.UK

At RuntzVapes.UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, and protect the information you provide when visiting our website https://runtzvapes.uk (the “Website”). By using our Website, you agree to the terms outlined in this policy.

Information We Collect

We collect several types of information from and about users of our Website:

1. Personal Information: This includes details such as your name, email address, postal address, phone number, and other identifiers that allow us to identify you personally.

2. Usage Data: We may collect non-personally identifiable information automatically, including details about your internet connection, device, browser type, and pages you visit on our Website.

3. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information as you interact with our Website. This helps us understand how visitors use our site and improve the user experience.

Cookies and Tracking Technologies

Cookies are small files stored on your device that enable us to remember your preferences and improve your browsing experience. We use cookies for various purposes, such as:

• Personalization: To customize the content you see based on your preferences.
• Analytics: To understand website usage patterns and help us improve functionality.
• Advertising: To deliver personalized ads tailored to your interests.

You can manage your cookie preferences through your browser settings. If you choose to disable cookies, some features of the Website may not work as expected.

Additionally, we use third-party tracking technologies to provide interest-based advertising. These third parties may collect personal data and use it to display relevant ads on other websites. You can opt-out of receiving targeted advertising by visiting the Network Advertising Initiative website at NAI Opt-Out.

How We Use Your Information

We use the information we collect to:

• Improve and personalize your experience on our Website.
• Process transactions and fulfill orders.
• Communicate with you about products, services, and updates.
• Analyze user activity to optimize our content and offerings.
• Ensure the security and integrity of our Website.

Sharing Your Information

We may share your information with trusted third parties for the following purposes:

• To process payments and fulfill orders.
• To help us operate and improve our Website.
• To comply with legal obligations or enforce our policies.

Choices About How We Use Your Information

You have the following options regarding your personal information:

• Opting-Out of Promotional Emails: If you do not wish to receive promotional emails from us, you can opt-out by selecting the unsubscribe link in any email or contacting us directly.
• Managing Cookies: You can disable cookies through your browser settings. Please note that disabling cookies may impact your ability to use certain features on our Website.

Third-Party Websites

Our Website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revisions. By continuing to use our Website after updates are posted, you consent to the updated terms.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support info@runtzvapes.uk

We want you to enjoy every hit, but if you’re not completely satisfied with your purchase, we’ve got you covered.

Returns
You have 30 days from your purchase date to request a return. After 30 days, unfortunately, we can’t offer a refund.

Eligibility
To be eligible for a return, the product must be unused and in its original packaging. Once we receive and approve your return, we’ll notify you via email, and your refund will be processed back to your original payment method within 30 days.

Refund Process
After approval, your refund will be credited to your original payment method and should appear in your account within 30 days.

Not Seeing Your Refund?
If you haven’t seen your refund yet, don’t worry – sometimes it takes a little longer to process. Here’s what you can do before reaching out:

1. Double-check your bank or credit card account.
2. Contact your bank or card provider, as credits can take a few days to post.
3. If it’s still not showing up, get in touch with us at info@runtzvapes.uk
   

How to Request a Return
To set up a return, simply head to our Contact Us page. We’ll get everything sorted for you.